It's rather annoying that if you sell something on eBay, the buyer can report it as defective and you basically HAVE to refund it. I sold a few Intel Neural Compute Sticks on eBay. These are the original NCS sticks, which aren't supported anymore.
Buyer wants a refund because they didn't do any research before buying, and only just discovered that they would have to use an older version of OpenVino in order to use the NCS. That's not really my fault is it?

I mean, I put the exact model number, so they could easily research it, just as I did when I originally bought them.
And it's just unfair to report it as defective, as now I have to cover the return postage, when in reality in my opinion this is entirely the buyer fault as they didn't research it before buying! If anything, they should cover the postage back to me.

@mhamzahkhan That seems unfair. Does eBay allow the seller to respond to the accusation or are you automatically obligated to refund?


@DCLXVI I'm able to respond, but basically if the buyer marks the item as defective, then you pretty much forced to refund unless the buyer agrees to cancel the refund. There isn't any real appeal process either, which sucks because I know people who have sold very expensive, perfect condition things on eBay, which the buyer has then damaged, but they've marked it as "defective" or not as described, and successfully got eBay to refund the item. There isn't much seller protection tbh.

@mhamzahkhan I'm all for strong protections for buyers, but that's unfair to sellers. I've thought about selling some items on eBay, but not under those conditions!

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