I mean, I put the exact model number, so they could easily research it, just as I did when I originally bought them.
And it's just unfair to report it as defective, as now I have to cover the return postage, when in reality in my opinion this is entirely the buyer fault as they didn't research it before buying! If anything, they should cover the postage back to me.
Mannnnnnnn this woman is irritating the hell out of me. I said I would refund it, but she has to pay for postage back. All she has to do is change it so it's no longer marked as "Doesn't work or is defective", then request a refund the proper way. That way I don't have to pay for the return postage. I just don't see why I should incur a loss of any amount due to a mistake she made!
@mhamzahkhan That seems unfair. Does eBay allow the seller to respond to the accusation or are you automatically obligated to refund?
@DCLXVI I'm able to respond, but basically if the buyer marks the item as defective, then you pretty much forced to refund unless the buyer agrees to cancel the refund. There isn't any real appeal process either, which sucks because I know people who have sold very expensive, perfect condition things on eBay, which the buyer has then damaged, but they've marked it as "defective" or not as described, and successfully got eBay to refund the item. There isn't much seller protection tbh.
@mhamzahkhan I'm all for strong protections for buyers, but that's unfair to sellers. I've thought about selling some items on eBay, but not under those conditions!
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